Privacy & Shopping Policies

INTRODUCTION

Cobram Estate regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cobram Estate users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Tanya at office@cobramestate.com.au or on +61 3 9646 6081.


COLLECTION OF INFORMATION

In order to use the Cobram Estate website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Cobram Estate is collected via correspondence from you or your company. This may be via the Telephone, Email, Mail, Fax or directly through our website.

USE OF COLLECTION INFORMATION

Any details collected from Cobram Estate customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

STORAGE OF COLLECTED INFORMATION

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at office@cobramestate.com.au.

ACCESS TO COLLECTED INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at office@cobramestate.com.au.

ORDERS

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as Name, Email, and Postal Address) and Financial Information (such as Credit Card Number, Expiration Date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

COMMUNICATIONS

Cobram Estate uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at office@cobramestate.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

THIRD PARTIES

Cobram Estate may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Cobram Estate does not share any information with third parties for any unknown or unrelated uses.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

LINKS

Links on the Cobram Estate site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.cobramestate.com.au.

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

COBRAM ESTATE SECURITY POLICY

Cobram Estate uses Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

For more information about Stripe and online credit card payments, please visit https://stripe.com/us/privacy


COBRAM ESTATE DELIVERY POLICY

PHYSICAL GOODS

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your Email Address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or TNT within 5-10 working days; however if goods are unavailable delivery will take a little longer. If goods are sent via TNT, the parcel will be delivered to your house, and if you are not at home TNT will leave a notification of attempted delivery to collect the parcel at your nearest collection agency location. This location may be a newsagency or an allocated business which you will have to go and collect yourself, once the parcel is at the agency we cannot move it from there. If you wish to query a delivery please contact us at office@cobramestate.com.au.

COBRAM ESTATE REFUND & RETURNS POLICY

If for any reason you are not completely satisfied with your purchase we will give you a 5- 10 working days money-back guarantee from the time you receive the goods. Please email us at office@cobramestate.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Cobram Estate will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Orders given free freight will typically be shipped via Ground (AusPost or TNT).
Our logistics experts determine the quickest, most efficient route to get you your stuff as quickly as possible. Having said that, there will be cases where some items will have to be shipped cross country and require 2-3 business days of shipping. For orders outside of Australia, International shipping rates apply

2018 Cobram Estate Email Database Sign Up Promotional Offer

TERMS & CONDITIONS

A promotional offer for new members to our database will run exclusively through the Cobram Estate online eCommerce store at cobramestate.com.au. Cobram Estate new database members will recieve free shipping on their first online purchase using a coupon code at checkout process of online purchase through cobramestate.com.au. This offer is valid for one month only. This offer cannot be used in conjuction of any other promotional offer available. 

2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil Promotional Offer

TERMS & CONDITIONS

A promotional offer on 2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil product will run exclusively through the Cobram Estate online eCommerce store at cobramestate.com.au. Cobram Estate partners and their audience will receive free shipping on 2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil product only using a partner coupon code at checkout process of online purchase through cobramestate.com.au. This offer is valid from 00:01AEST 01 May 2018 to 23:59AEST 31 May 2018. This offer is applicable to 500ml Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil only and cannot be used in conjunction of any other promotional offer available.

2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil Noosa Food & Wine Promotional Offer

TERMS & CONDITIONS

A promotional offer on 2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil product will run exclusively through the Cobram Estate online eCommerce store at cobramestate.com.au. in partnership with Noosa Food & Wine Festival. Attendees of 2018 Noosa Food & Wine Festival will receive an offer to purchase two (2) bottles of 2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil product only for $60.00 using a partner coupon code at checkout process of online purchase through cobramestate.com.au. This offer is valid from 00:01AEST 21May 2018 to 23:59AEST 31 May 2018. This offer is applicable to 500ml Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil only and cannot be used in conjunction of any other promotional offer available.

2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil Promotional Offer

TERMS & CONDITIONS

A promotional offer on 2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil product will run exclusively through the Cobram Estate online eCommerce store at cobramestate.com.au. Cobram Estate database will receive free shipping on 2018 Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil product only using a partner coupon code at checkout process of online purchase through cobramestate.com.au. This offer is valid from 17:00AEST 23 May 2018 to 23:59AEST 31 May 2018. This offer is applicable to 500ml Cobram Estate Limited Release First Harvest Extra Virgin Olive Oil only and cannot be used in conjunction of any other promotional offer available.

2018 Cobram Estate MasterChef 6 week giveaway Promotion

TERMS & CONDITIONS 

Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions. Individuals must be Australian residents to be eligible to enter. All entrants under 18 years old must have parental/guardian approval to enter and further, the parent/guardian of the entrant must read and consent to these Terms and Conditions. Parents/guardians may be required by the Promoter to enter into a further agreement as evidence of consent to the entrant entering this promotion. Employees of the promoter and their immediate families, associated companies and agencies are ineligible to enter. The Promoter is Cobram Estate. Promotion commences at 9:00pm AEST on 18/6/2018 and ends at 20.00pm AEST on 30/7/2017 (“Promotional Period”).To enter, entrants are required to enter their email address and join our database. Entrants can only enter once per week. Enterants must tell us in 25 words or less 'What is your favourite dish to create with Cobram Estate Australian Extra Virgin Olive Oil.' There are 6 prize packs to win. Each winner receives 1 salt and pepper shaker, 1 cheese set, 1 x bottle of Cobram Estate 750ml light, classic and robust, 1 x Cobram Estate salad shaker. Each prize pack is valued at $136.99. The Promoter reserves the right, at any time, to invalidate any entries (and entrants who submit or cause those entries to be submitted) which it reasonably suspects have been submitted: (a) using false, incorrect, fraudulent or misleading information, including but not limited to personal details and contact information; (b) through the use of multiple identities, email addresses or accounts; and/or (c) in any way in contravention of these Terms and Conditions. The Promoter reserves the right, at any time, to verify the validity of entries and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions. The winners will be contacted via direct email and will be asked to provide a contact number, shipping address and contact details. The Promoter’s decision in relation to any aspect of the competition is final and binding on each person who enters. The prize is not transferable or exchangeable and cannot be taken as cash. This prize is not available in conjunction with any other offer and is subject to availability. The Promoter shall not be liable for any loss or damage whatsoever suffered, including but not limited to direct or consequential loss, or personal injury suffered or sustained in connection with any prizes. Any change in value occurring between the publishing date and the date the prize is claimed is not the responsibility of the Promoter. Any prize that remains unclaimed for more than 48 hours will be forfeited. Entrants provide their information to the Promoter. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. Each entrant agrees to completely release Facebook from any and all liability in connection with this Promotion.