Privacy & Shopping Policies

INTRODUCTION

Boundary Bend Olives is committed to respecting your privacy and protecting your personal data. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

Boundary Bend Olives means Boundary Bend Olives Pty Ltd (ACN 084 730 101) and its affiliated subsidiaries (collectively referred to as “Boundary Bend Olives”, “we”, “us” or “our”).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

PART ONE - Boundary Bend Olives User Types

The first part of this Privacy Policy is divided into sections based on the way you interact with Boundary Bend Olives’ websites. We have explained below what information we may collect from you, why we collect it and how we share it. This varies depending on whether you are a Website Visitor, Subscriber, Purchaser or Healthcare Professional.

WEBSITE VISITORS

You are a Website Visitor when you visit and interact with our websites, webpages, blogs and their respective contents at cobramestate.com.au.

What information we collect and why

Boundary Bend Olives collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Olives when you are not on one of its websites.

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website).

We also collect information about the individual web pages or products that you view.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your information

We do not share your data with third parties for the purposes of third-party marketing or advertising. However, we use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Olives.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

Please also visit the Sharing section and Behavioural Advertising section of this Privacy Policy below for more details about how we share your information.

SUBSCRIBERS

You are a Subscriber when you visit our website and subscribe to our newsletter.

What information we collect and why

Boundary Bend Olives may collect certain personal information, such as your first and last name and email, when you subscribe to our email. By providing this personal information, we can send you information about our latest products, exclusive offers and other news about us. You can stop receiving our newsletters at any time by clicking ‘Unsubscribe’ at the bottom of each email.

Additionally, Boundary Bend Olives collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Olives when you are not on one of its websites.

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website).

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your personal information

We do not share your personal data with third parties for the purposes of third-party marketing or advertising. However, we share your personal information to third-party services (such as Mailchimp) to manage our email campaigns and to allow us to send emails to you. It is important that you are aware of Mailchimp’s privacy policy for Contacts which can be found here.

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. We may provide your personal information, such as your name and email address for the purposes of marketing and advertising to you on these platforms. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Olives.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Please also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Olives.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

PURCHASERS

You are a Purchaser if you purchase one of our products or services off our website.

What information we collect and why

When you purchase or attempt to purchase a product off our website, Boundary Bend Olives will collect certain personal information including your first and last name, shipping, and billing address along with your payment information (“Order Information”).

We use this Order Information so that we can fulfil your order, provide you with a tax invoice and updates on your order status, as well as shipping your order to you. We may also use this Order Information to screen our orders for potential risk or fraud, or to provide you with information or advertising relating to our products in accordance with the preferences you have shared with us.

Additionally, Boundary Bend Olives collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Olives when you are not on one of its websites.

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website). We may also collect this information to help us screen for potential risk and fraud.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your information

Our eCommerce stores are powered by Shopify and we share your personal information with them to enable you to purchase our products. Shopify do not use your personal information to independently market or advertise to you. However, it is important that you are aware of Shopify’s privacy policy for Customers which can be found here.

Our eCommerce store also offers an express checkout option where you can checkout using ShopPay, Google Pay and PayPal. If you choose to use the express checkout through one of these providers, you should be aware of their privacy policies which can be found here: ShopPay, Google Pay and PayPal.

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. We may provide your personal information, such as your name and email address for the purposes of marketing and advertising to you on these platforms. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Olives.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Olives.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

HEALTHCARE PROFESSIONALS

You are a Healthcare Professional if you register and access our Healthcare Professional Portal (“HPP”).

What information we collect and why

When you register an account for our HPP, Boundary Bend Olives will collect certain personal information such as your first and last name, email address, profession and registration number and a password for your account.

We use this information to issue a unique username and password to you and to verify that you are a Healthcare Professional.

We collect and process this personal data to provide you with access to certain features within our HPP including CPD accredited webinars, patient resources, product guides and other online activities.

Additionally, Boundary Bend Olives collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Olives when you are not on one of its websites.

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website).

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your information

We do not share your personal data with any third parties for the purposes of third-party marketing or advertising. However, we share your personal information to third-party services (such as Mailchimp) to manage our email campaigns and to allow us to send emails to you. It is important that you are aware of Mailchimp’s privacy policy for Contacts which can be found here.

Our HPP contains links to articles and news hosted on other websites that we do not own or operate. If you choose to click on these links, these websites may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. We may provide your personal information, such as your name and email address for the purposes of marketing and advertising to you on these platforms. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Olives.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Please also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Olives.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

PART TWO – General

This part of the Privacy Policy applies to ALL users, regardless of your user type and how you interact with Boundary Bend Olives websites.

SECURITY

Boundary Bend Olives takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. All data is secured with strictly limited and controlled access rights.

SHARING

In addition to the description of how we may disclose your personal data for each user type, we may also disclose personal data as follows:

  • Within the Boundary Bend Olives group, including with employees and related body corporates;
  • With contractors and affiliated organisations (where they need to know information in order to provide services available on the Boundary Bend Olives websites, such as Shopify, Mailchimp);
  • If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data will likely be among the assets transferred;
  • When we are legally required to do so (in response to a subpoena, court order or other governmental request); and/or
  • To respond to a genuine emergency (such as when Boundary Bend Olives believes in good faith that disclosure is reasonably necessary to protect the property or rights of Boundary Bend Olives, third parties or the public at large).

In addition, we may collect statistics about the behaviour of visitors to our websites and may display and share trend information publicly or provide it to others. This information is always shared in aggregated and anonymised form and we do not disclose personally-identifying information other than as described in this Privacy Policy.

BEHAVIOURAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising by using the links below:

- Facebook

- Google

- Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

DATA RETENTION

When we no longer need personal data, we securely delete or destroy it. Aggregated data, which cannot identify a device/browser (or individual) and is used for purposes of reporting and analysis, is maintained for as long as commercially necessary.

COOKIES

Boundary Bend Olives use Cookies to improve your experience on our websites. A cookie is a small piece of data sent from a website and stored on your computer by your web browser and is used while you are browsing websites (“Cookie”). These Cookies help us keep track of your visits and activity on our websites. For example, a Cookie may remember your login details so that when you next visit our site, we will remember who you are. Cookies may also be used to remember what products you added to your cart.

If you do not wish to have our Cookies placed on your computer, you should change your web browser settings to disable Cookies. You can also delete Cookies at any time. Please note that certain features on our website may not function properly without Cookies enabled.

YOUR RIGHTS

All users of the Boundary Bend Olives websites have the following rights:

  • The right to know why your personal information is being collected, how it will be used and who it will be disclosed to;
  • The right to access the personal information we hold about you;
  • The right to deal anonymously or with a pseudonym with us;
  • The right to ask for your personal information that is incorrect to be corrected;
  • The right to make a complaint if you believe we have mishandled your personal information.

European Union Citizens

In compliance with the European General Data Protection Regulation (GDPR), the following rights apply to European Union Citizens:

  • the right to request information about whether and which personal data is processed by us, and the right to demand that personal data is rectified or amended.
  • under certain circumstances, the right to request that personal data should be deleted.
  • under certain circumstances, the right to demand that the processing of personal data should be restricted.
  • withdraw your consent to the processing and use of your data completely or partially at any time with future application.
  • have the right to obtain your personal data in a common, structured and mechanically readable format.
  • contact our data protection officer if there are any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data.
  • the right to complain to the responsible supervisory authority if believed that the processing of your personal data is in violation of the legislation.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise any of your rights set above, simply send us an email at privacy@boundarybend.com.

COBRAM ESTATE DELIVERY POLICY

PHYSICAL GOODS

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your Email Address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or TNT within 5-10 working days; however if goods are unavailable delivery will take a little longer. If goods are sent via TNT, the parcel will be delivered to your house, and if you are not at home TNT will leave a notification of attempted delivery to collect the parcel at your nearest collection agency location. This location may be a newsagency or an allocated business which you will have to go and collect yourself, once the parcel is at the agency we cannot move it from there. If you wish to query a delivery please contact us at office@cobramestate.com.au.

COBRAM ESTATE REFUND & RETURNS POLICY

If for any reason you are not completely satisfied with your purchase we will give you a 5- 10 working days money-back guarantee from the time you receive the goods. Please email us at office@cobramestate.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Cobram Estate will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Orders given free freight will typically be shipped via Ground (AusPost or TNT).
Our logistics experts determine the quickest, most efficient route to get you your stuff as quickly as possible. Having said that, there will be cases where some items will have to be shipped cross country and require 2-3 business days of shipping. For orders outside of Australia, International shipping rates apply