Privacy & Shopping Policies

INTRODUCTION

Cobram Estate regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cobram Estate users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Tanya at office@cobramestate.com.au or on +61 3 9646 6081.


COLLECTION OF INFORMATION

In order to use the Cobram Estate website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Cobram Estate is collected via correspondence from you or your company. This may be via the Telephone, Email, Mail, Fax or directly through our website.

USE OF COLLECTION INFORMATION

Any details collected from Cobram Estate customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

STORAGE OF COLLECTED INFORMATION

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at office@cobramestate.com.au.

ACCESS TO COLLECTED INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at office@cobramestate.com.au.

ORDERS

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as Name, Email, and Postal Address) and Financial Information (such as Credit Card Number, Expiration Date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

COMMUNICATIONS

Cobram Estate uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at office@cobramestate.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

THIRD PARTIES

Cobram Estate may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Cobram Estate does not share any information with third parties for any unknown or unrelated uses.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

LINKS

Links on the Cobram Estate site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.cobramestate.com.au.

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

COBRAM ESTATE SECURITY POLICY

Cobram Estate uses Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

For more information about Stripe and online credit card payments, please visit https://stripe.com/us/privacy


COBRAM ESTATE DELIVERY POLICY

PHYSICAL GOODS

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your Email Address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or TNT within 5-10 working days; however if goods are unavailable delivery will take a little longer. If goods are sent via TNT, the parcel will be delivered to your house, and if you are not at home TNT will leave a notification of attempted delivery to collect the parcel at your nearest collection agency location. This location may be a newsagency or an allocated business which you will have to go and collect yourself, once the parcel is at the agency we cannot move it from there. If you wish to query a delivery please contact us at office@cobramestate.com.au.

COBRAM ESTATE REFUND & RETURNS POLICY

If for any reason you are not completely satisfied with your purchase we will give you a 5- 10 working days money-back guarantee from the time you receive the goods. Please email us at office@cobramestate.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Cobram Estate will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Orders given free freight will typically be shipped via Ground (AusPost or TNT).
Our logistics experts determine the quickest, most efficient route to get you your stuff as quickly as possible. Having said that, there will be cases where some items will have to be shipped cross country and require 2-3 business days of shipping. For orders outside of Australia, International shipping rates apply

2018 Cobram Estate Email Database Sign Up Promotional Offer

TERMS & CONDITIONS

A promotional offer for new members to our database will run exclusively through the Cobram Estate online eCommerce store at cobramestate.com.au. Cobram Estate new database members will recieve free shipping on their first online purchase using a coupon code at checkout process of online purchase through cobramestate.com.au. This offer is valid for one month only. This offer cannot be used in conjuction of any other promotional offer available. Free shipping is only available within Australia.  

2018 Cobram Estate New Seasons Oil Promotional Offer

Consumers are entitled to free shipping of their online order for the following range of products when they use the promotional coupon code when checking out through the online shopping cart at cobramestate.com.au

The offer is valid between 30th August 2018 – 15th September 2018.

The offer of free shipping is on Cobram Estate Everyday Essentials range of Light, Classic & Robust Extra Virgin Olive Oils, Cobram Estate Premiere and Cobram Estate Ultra Premium Hojiblanca and Picual Extra Virgin Olive Oils only. Free shipping is only available within Australia. This offer cannot be used in conjunction with any other cobramestate promotional offer.

2018 Cobram Estate Health Care Professional Promotion

TERMS & CONDITIONS 

A promotional offer for Health Care Professionals will run exclusively through the Cobram Estate online eCommerce store at cobramestate.com.au. This promotional offer can be terminated at the discretion of Cobram Estate.

Receive 1 free bottle of 250ml Cobram Estate Garlic Infused Extra Virgin Olive Oil and 1 free bottle of 375ml Cobram Estate Roasted Onion Infused Extra Virgin Olive Oil when using the special coupon code provided by our Health Care Professional referral campaign. The offer is redeemed online during the checkout process and must be coupled with one of the following items  in their shopping cart:

Cobram Estate Light Extra Virgin Olive Oil
Cobram Estate Classic Extra Virgin Olive Oil 
Cobram Estate Robust Extra Virgin Olive Oil

To receive the promotional offer follow this sequence:

Customer adds the following items to their shopping cart via cobramestate.com.au

a. One of either (any pack size):

i. Cobram Estate Light Extra Virgin Olive Oil
ii. Cobram Estate Classic Extra Virgin Olive Oil
iii. Cobram Estate Robust Extra Virgin Olive Oil

b. Both of these products
i. 1 x 375ml Cobram Estate Roasted Onion Infused Extra Virgin Olive Oil
ii. 1 x 250ml Cobram Estate Garlic Infused Extra Virgin Olive Oil

c. Apply coupon code during online checkout process. Please note coupon code discount will apply at one step before credit card payment is requested