Privacy & Shopping Policies

INTRODUCTION

Cobram Estate regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cobram Estate users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Tanya at office@cobramestate.com.au or on +61 3 9646 6081.


COLLECTION OF INFORMATION

In order to use the Cobram Estate website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Cobram Estate is collected via correspondence from you or your company. This may be via the Telephone, Email, Mail, Fax or directly through our website.

USE OF COLLECTION INFORMATION

Any details collected from Cobram Estate customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

STORAGE OF COLLECTED INFORMATION

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at office@cobramestate.com.au.

ACCESS TO COLLECTED INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at office@cobramestate.com.au.

ORDERS

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as Name, Email, and Postal Address) and Financial Information (such as Credit Card Number, Expiration Date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

COMMUNICATIONS

Cobram Estate uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at office@cobramestate.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

THIRD PARTIES

Cobram Estate may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Cobram Estate does not share any information with third parties for any unknown or unrelated uses.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

LINKS

Links on the Cobram Estate site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.cobramestate.com.au.

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

COBRAM ESTATE SECURITY POLICY

Cobram Estate uses Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

For more information about Stripe and online credit card payments, please visit https://stripe.com/us/privacy


COBRAM ESTATE DELIVERY POLICY

PHYSICAL GOODS

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your Email Address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or TNT within 5-10 working days; however if goods are unavailable delivery will take a little longer. If goods are sent via TNT, the parcel will be delivered to your house, and if you are not at home TNT will leave a notification of attempted delivery to collect the parcel at your nearest collection agency location. This location may be a newsagency or an allocated business which you will have to go and collect yourself, once the parcel is at the agency we cannot move it from there. If you wish to query a delivery please contact us at office@cobramestate.com.au.

COBRAM ESTATE REFUND & RETURNS POLICY

If for any reason you are not completely satisfied with your purchase we will give you a 5- 10 working days money-back guarantee from the time you receive the goods. Please email us at office@cobramestate.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Cobram Estate will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Orders given free freight will typically be shipped via Ground (AusPost or TNT).
Our logistics experts determine the quickest, most efficient route to get you your stuff as quickly as possible. Having said that, there will be cases where some items will have to be shipped cross country and require 2-3 business days of shipping. For orders outside of Australia, International shipping rates apply

2018 Cobram Estate Email Database Sign Up Promotional Offer

TERMS & CONDITIONS

A promotional offer for new members to our database will run exclusively through the Cobram Estate online eCommerce store at cobramestate.com.au. Cobram Estate new database members will recieve free shipping on their first online purchase using a coupon code at checkout process of online purchase through cobramestate.com.au. This offer is valid for one month only. This offer cannot be used in conjuction of any other promotional offer available. Free shipping is only available within Australia.


2018 Cobram Estate Health Care Professional Promotion

TERMS & CONDITIONS

A promotional offer for Health Care Professionals will run exclusively through the Cobram Estate online eCommerce store at cobramestate.com.au. This promotional offer can be terminated at the discretion of Cobram Estate.

Receive 1 free bottle of 250ml Cobram Estate Garlic Infused Extra Virgin Olive Oil and 1 free bottle of 375ml Cobram Estate Roasted Onion Infused Extra Virgin Olive Oil when using the special coupon code provided by our Health Care Professional referral campaign. The offer is redeemed online during the checkout process and must be coupled with one of the following items in their shopping cart:

Cobram Estate Light Extra Virgin Olive Oil
Cobram Estate Classic Extra Virgin Olive Oil
Cobram Estate Robust Extra Virgin Olive Oil

To receive the HCP promotional offer follow this sequence:

Customer adds the following items to their shopping cart via cobramestate.com.au

a. One of either (any pack size):

i. Cobram Estate Light Extra Virgin Olive Oil
ii. Cobram Estate Classic Extra Virgin Olive Oil
iii. Cobram Estate Robust Extra Virgin Olive Oil

b. Both of these products
i. 1 x 375ml Cobram Estate Roasted Onion Infused Extra Virgin Olive Oil
ii. 1 x 250ml Cobram Estate Garlic Infused Extra Virgin Olive Oil

c. Apply coupon code during online checkout process. Please note coupon code discount will apply at one step before credit card payment is requested

2019 MasterChef Weekly Social Media Giveaway including the Grand Final prize to Win a weekend to Noosa and dinner for 2 at Matt Sinclair's restaurant, Sum Yung Guys.

TERMS AND CONDITIONS

1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.

2. Individuals must be Australian residents to be eligible to enter. All entrants under 18 years old must have parental/guardian approval to enter and further, the parent/guardian of the entrant must read and consent to these Terms and Conditions. Parents/guardians may be required by the Promoter to enter into a further agreement as evidence of consent to the entrant entering this promotion.

3. Employees of the promoter and their immediate families, associated companies and agencies are ineligible to enter.

4. The Promoter is Cobram Estate Pty Ltd (ABN 79 084 730 101), of 8533 Murray Valley Highway, Boundary Bend, 3599, Victoria, Australia. Telephone: 1300 558 828

5. Promotion commences at 12:01am AEST on 10/06/2019 and ends at 11:59pm AEST on 21/7/2019 (“Promotional Period”).

a. The Competition is divided into six (6) separate weekly competitions. The opening time of each weekly competition is 09:00am AEST on Monday. The closing time of each weekly competition is 11:59pm Sunday AEST. Entries received outside of this time period each week will not be considered for the specific weekly competition into which they were entered.

6. To enter, entrants are required to answer the relevant questions of the week on Facebook or Instagram.

· Facebook: facebook.com/CobramEstate

· Instagram: instagram.com/cobramestate

7. Entrants can enter through each platform once per week. The winner shall be the owner of the Facebook or Instagram account from which the selected winning entry is sent.

8. The Promoter reserves the right, at any time, to invalidate any entries (and entrants who submit or cause those entries to be submitted) which it reasonably suspects have been submitted: (a) using false, incorrect, fraudulent or misleading information, including but not limited to personal details and contact information; (b) through the use of multiple identities, email addresses or accounts; and/or (c) in any way in contravention of these Terms and Conditions.

9. The Promoter reserves the right, at any time, to verify the validity of entries and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions.

10. Judging will take place on the Monday of each week for the duration of the Competition at Cobram Estate, 8533 Murray Valley Highway, Boundary Bend, 3599, Victoria, Australia. If the day of the winner selection will fall on a public holiday, the draw will take place on the next business day. The prize winners will be notified via their Social Media account within 2 days of selection to organise the claiming of their prize. The Judges' decision is final and no correspondence will be entered into.

11. The winners will be published on Cobram Estate social media accounts including Facebook and Instagram.

12. This promotion is a game of skill and chance plays no part in determining the winners. Cobram Estate will individually judge each entry based on the most impressive answer and award one weekly prize:

13. Each week the prize pool consists of:

Week One – LAUNCH – Monday 10 June

1 x Cobram Estate Light Extra Virgin Olive Oil 750ml valued at $15.00

1 x Cobram Estate Classic Extra Virgin Olive Oil 750ml valued at $15.00

1 x Cobram Estate Robust Extra Virgin Olive Oil 750ml valued at $15.00

1 x Cobram Estate Salad Shaker valued at $15.00

TOTAL VALUE: $60.00

Question: Recent research shows that Extra Virgin Olive Oil is the safest and most stable oil to cook with at high heat temperatures. Name one of the reasons why this is so – hint Google search the Olive Wellness Institute

Drawn Monday 17 June

Week Two – Monday 17 June

1 x Cobram Estate Baking Extra Virgin Olive Oil Gift Pack valued at $40.00 each ($40)

1 x Donna Hay Basics to Brilliance Kids recipe book valued at $45.oo

TOTAL VALUE: $85.00

Question: What is one of the many benefits of baking with Extra Virgin Olive Oil?

Drawn Monday 24 June

Week Three – Monday 24 June

1 x Cobram Estate Ultra Premium Hojiblanca Extra Virgin Olive Oil 500ml valued at $20.00

1 x Cobram Estate Ultra Premium Picual Extra Virgin Olive Oil 500ml valued at $20.00

1 x Cobram Estate Premiere Extra Virgin Olive Oil 375ml valued at $11.00

1 x Cobram Estate Salad Shaker valued at $15.00

TOTAL VALUE: $66.00

Question – Share your favourite recipe that highlights the fresh and delicious flavours of Extra Virgin Olive Oil?

Drawn Monday 1 July

Week Four – Monday 1 July

1 x Cobram Estate Classic Extra Virgin Olive Oil 3lt tin valued at $37.00

2 x Cobram Estate Robust Extra Virgin Olive Oil 750ml valued at $15.00 each ($30)

1 x Cobram Estate Salad Shaker valued at $15.00 each

2 x Cobram Estate Infused Extra Virgin Olive Oil Pack valued at $20.00 each ($40)

TOTAL VALUE: $122.00

Question: What is your favourite recipe that uses one of our Infused Extra Virgin Olive Oils?

Drawn Monday 8 July

Week Five – Monday 8 July

1 x Cobram Estate Light Extra Virgin Olive Oil 750ml valued at $15.00

1 x Cobram Estate Classic Extra Virgin Olive Oil 750ml valued at $15.00

1 x Cobram Estate Robust Extra Virgin Olive Oil 750ml valued at $15.00

1 x Cobram Estate Ultra Premium Hojiblanca Extra Virgin Olive Oil 500ml valued at $20.00

1 x Cobram Estate Ultra Premium Picual Extra Virgin Olive Oil 500ml valued at $20.00

1 x Cobram Estate Premiere Extra Virgin Olive Oil 375ml valued at $11.00

1 x Cobram Estate Salad Shaker valued at $15.00

TOTAL VALUE: $111.00

Question – Compared to Coconut oil, Extra Virgin Olive Oil is higher in antioxidants and lower in trans fats. Share your favourite healthy recipe using Extra Virgin Olive Oil.

Drawn Monday 15 July

Week Six – FINAL & MAJOR PRIZE Monday 15 July

Win a dinner for 2 people to Matt Sinclair's restaurant Sum Yung Guys in Noosa. The prize includes, return airfares and accommodation!

** Travel dates are departing Friday and returning Sunday in the first two weeks of September 2019 (6-8 Sep or 13-15 Sep). Prize includes airport transfers to hotel.

TOTAL VALUE: $2000.00

Please note: Entry for the Final and Major prize is drawn from all previous week’s entrants and answers of the competition.

Drawn Monday 21 July

The total competition prize pool is valued at RRP AUD$2,346.00

14. The exact size, design and colour of the prize will be determined by the Promoter in its absolute discretion.

15. The Promoter’s decision in relation to any aspect of the competition is final and binding on each person who enters.

16. The prize is not transferable or exchangeable and cannot be taken as cash.

17. All entries become the property of the Promoter. The entries may be shared by the Cobram Estate Facebook and Instagram accounts, unless otherwise stated by the entrant.

18. The Promoter shall not be liable for any loss or damage whatsoever suffered, including but not limited to direct or consequential loss, or personal injury suffered or sustained in connection with any prizes.

19. Any change in value occurring between the publishing date and the date the prize is claimed is not the responsibility of the Promoter.

20. Any prize that remains unclaimed for more than 48 hours will be forfeited. 21. Entrants provide their information to the Promoter and not to Facebook. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. Each entrant agrees to completely release Facebook from any and all liability in connection with this Promotion.

22. The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://cobramestate.com.au/policies. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose entrant’s personal information to any entity outside of Australia.